Support

Contact Us

We respond to every enquiry within one business day.

Send us a message

Use the form below and we'll get back to you within one business day. If your enquiry is about a specific order, please include the order reference.

Please include your order reference if your question is about a purchase.

We use your details only to reply to this enquiry. See our Privacy Policy.

Reach us directly

Prefer to talk? We're reachable by WhatsApp, post, or the form above.

WhatsApp

Fastest way to reach us during business hours.

+44 7810 259316 Mon–Fri · 9:00–18:00 GMT

Official Address

Postal correspondence and legal notices.

19b Percy Gardens
North Shields
Tyne and Wear
NE30 4HQ
United Kingdom
United Kingdom
19b Percy Gardens, North Shields NE30 4HQ, UK Open in Google Maps →

Or email us directly

General support

Questions about documents, formats, or payment.

support@noveltyidentitycenter.com

Billing & refunds

Order issues, payment questions, refund requests.

billing@noveltyidentitycenter.com

Legal & licensing

Licensing clarifications, enterprise use, OEM.

legal@noveltyidentitycenter.com

Data protection (GDPR)

Access, deletion, or portability of your personal data.

privacy@noveltyidentitycenter.com

Response times

  • Support: within 24 hours, Monday–Friday.
  • Billing: within 48 hours.
  • Legal: within 5 business days.
  • WhatsApp: typically within a few hours during business hours.
Chat on WhatsApp
Live